Terms of Service
These terms govern your use of CocoStationery's website and services. By accessing our store, you agree to the terms outlined here.
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Agreement to Terms
By accessing and using CocoStationery's website ("Service"), you accept and agree to be bound by the terms and provision of this agreement.
If you do not agree to abide by the above, please do not use this service.
Use of Website
Permitted Use
- Browse and purchase stationery products
- Create and manage your account
- Contact customer support
- Access order history and tracking
Prohibited Use
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to systems
- Upload or transmit viruses or malicious code
- Interfere with or disrupt the service
- Create false accounts or provide false information
- Scrape or harvest data from the website
Account Registration
To make purchases, you may need to create an account. You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account or any other breach of security.
Orders & Payments
Order Placement
- Provide accurate billing and shipping information
- Review order details before confirmation
- Orders are subject to product availability
- We reserve the right to cancel orders
Payment Terms
- Payment must be made at time of order
- All payments in Indian Rupees (INR)
- Prices include applicable taxes
- Payment methods: UPI, cards, net banking
Order Confirmation
Receipt of your order confirmation email does not signify our acceptance of your order. We reserve the right to accept or decline orders at our discretion.
Shipping & Delivery
Delivery Areas
- Pan-India delivery available
- Check pincode serviceability at checkout
- Some remote areas may have restrictions
Delivery Timeline
- Standard delivery: 3-7 business days
- Express delivery: 1-3 business days
- Timelines may vary during peak seasons
Delivery dates are estimates and not guaranteed. We are not responsible for delays caused by shipping partners, weather, or other circumstances beyond our control.
Returns & Refunds
Return Conditions
- Items must be unused and in original packaging
- Return within 7 days of delivery
- Include original invoice or order confirmation
- Some items may not be returnable
Refund Process
- Refund to original payment method
- Processing time: 5-7 business days
- Return shipping may be customer's responsibility
- Refund excludes original shipping charges
Damaged or Wrong Items: If you receive damaged or incorrect items, contact us within 48 hours of delivery. We'll arrange for replacement or full refund at no cost to you.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of CocoStationery and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or create derivative works from our content without express written permission.
The CocoStationery name and logo are trademarks and may not be used without permission.
Limitation of Liability
CocoStationery shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or services.
Our total liability for any claim arising from your use of our services shall not exceed the amount paid by you for the specific product or service that gave rise to the claim.
This limitation applies regardless of the legal theory upon which the claim is based.
Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our services.
By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.
Termination
We may terminate or suspend your account immediately, without prior notice, for any reason, including if you breach these Terms of Service.
Upon termination, your right to use the service will cease immediately. Any provisions that should survive termination will remain in effect.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
Governing Law
These Terms shall be interpreted and governed by the laws of India, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in [Your City], India.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us.